Shipping Policy

1. List of Shipping Countries/Regions



2. Shipment Processing Time

All orders are processed within 1-3 business days.

3. Shipping Rates and Delivery Estimates

Q1: How will I know my order has shipped?

A: We make your reborn doll after you ordered to make sure every detail. The painting time takes normally 1-3 business days. Then we will ship it. Once it has shipped, we will send you an email. Sorry for the long wait, but your doll will worth the waiting. The shipping time is usually about 2-3 Weeks. The delivery company is usually FedEx, Yun Express, or DHL, you could track the number when your baby doll has arrived in your country.

Q2: What is DHL Shipping and its benefits?

A:DHL International Express offers fast delivery times, with 5-8 business days to the US and UK and 6-9 business days to Canada and Australia.
- Benefits:
Fast and reliable shipping
Safe and stable freight service
Rich shipping options with tracking updates
Natural Customs Clearance
- Note: Customs assistance is required for clearance in Canada and the UK.

Q3:How do I know if DHL shipping is available for my region?

A:Currently, DHL logistics is available only for the following countries: UK, US, Australia, and Canada.

4.Logistics Expense Detailed Scheme

Standard Shipping

DHLShipping

5.Change of Address

You can contact customer service to change your shipping address before your order is dispatched. The shipping address cannot be changed after the order has been dispatched.

6.Tracking Orders

Once the order is placed, our system will send you an email with the order details.
Click here to track your order, please enter Tracking Number in the input box and click Track.
The online update of logistics information may be delayed for 1-3 days, please wait patiently.

Attention: If you purchase multiple items, your order may be split into multiple packages. If you only receive one of the packages, please don't worry and wait patiently.

7.Shipping Partners

⚠️Delayed Delivery in Canada

Due to ongoing strikes affecting courier services, there may be delays in the delivery of your package.Please rest assured that we are closely monitoring the situation and working with our shipping partners to minimize the impact.